Italian-Speaking Customer Expert

Italian-Speaking Customer Expert My name is Margarita Kouneni , and I am an International Core Recruiter at Cross Border Talents . I am currently recruiting for an exciting Italian-speaking remote Customer Expert opportunity in Greece . If you are interested in learning more about the position, you can book a meeting or call with me directly: https://calendly.com/margarita-kouneni-cbtalents/30min Location: Greece – Remote Work Model: Remote Languages: Italian & English Schedule: Monday–Friday, including occasional weekends Working Hours: Rotating shifts between 00:00 and 23:00 Contract: 8 months Relocation: Relocation support available About the Role Are you ready to provide premium customer service for a world-renowned luxury automotive brand ? As a Customer Expert, you will provide frontline support to customers through phone and email , assisting with roadside emergencies, technical questions, digital services, and general customer inquiries. You will help customers navigate mobile applications, troubleshoot connected services, and access various vehicle-related features while delivering a high-quality customer experience. Key Responsibilities Handle a high volume of inbound calls and emails, approximately 30–50 customer contacts per day Provide roadside assistance, including breakdown and recovery support Follow safety procedures and collect essential customer and vehicle information Support customers with digital services and connected mobility features Assist with account activation, login issues, digital extras, and service purchases Guide customers through online appointment booking and vehicle-related digital features Assist with vehicle monitoring and live traffic information Handle questions regarding warranties, maintenance appointments, dealerships, and technical documentation Perform basic troubleshooting for connected mobility services Escalate complex technical issues to the appropriate back-office team Requirements Native-level or C1 Italian B2 English for training and daily operations Strong written and verbal communication skills Customer-oriented approach Good problem-solving abilities Relatively advanced PC knowledge Basic knowledge of Android and iOS mobile applications Ability to create and use mobile hotspots Strong multitasking abilities Typing speed of at least 25 WPM with 85% accuracy Previous customer service experience is preferred but not mandatory Geographical knowledge is a plus A valid driver's license is an advantage What's Offered Remote work Relocation support for eligible candidates Performance bonus of up to €250/month , based on productivity and targets Salary progression based on length of employment Dedicated 10-day upskill training Structured learning curve of approximately 4 months Comprehensive training and onboarding Team activities and brand-related benefits Opportunity to develop expertise in premium automotive customer service Important The department operates 24/7, 365 days a year , so rotating schedules may include overnight, evening, and weekend shifts. Seasonal peaks may also occur during holiday periods. For candidates based in Athens, occasional office attendance may be required for client visits or technical support needs. Interested in this opportunity? Book a meeting or call with me directly: https://calendly.com/margarita-kouneni-cbtalents/30min I look forward to speaking with you!