French-Speaking Customer Agent
French-Speaking Customer Agent
Athens Greece On-site
Are you fluent in French and passionate about customer service problem-solving and sales
Join an international team in Athens and support customers in the Swiss market while developing your skills in a dynamic and supportive environment.
About the Role
As a French-speaking Customer Agent you will be a key point of contact for customers providing high-quality support across different areas. Depending on the project you may handle general customer service technical support for home services outbound sales or customer retention.
Your Responsibilities
- Handle inbound and/or outbound customer interactions via phone and email
- Address customer inquiries and provide accurate efficient solutions
- Provide technical support for home internet and TV services
- Troubleshoot issues and guide customers through appropriate solutions
- Assist with billing payments order status PIN/PUK roaming and connection-related inquiries
- Identify opportunities for cross-selling and upselling additional services and products
- Engage with customers considering contract cancellations and provide suitable retention solutions
- Maintain accurate customer records
- Ensure high levels of customer satisfaction throughout every interaction
Requirements
- French: Native-level or C1 proficiency
- English: B2 level for training and support purposes
- Previous experience in customer support technical support or sales is highly valued
- Strong oral communication skills
- Good PC knowledge
- Familiarity with mobile devices is a plus
- Customer-focused and solution-oriented approach
Working Conditions
- Full-time on-site
- Monday to Friday with occasional weekend shifts
- Rotating shifts between 08:00 and 00:00
- Initial 12-month contract
- Potential for a hybrid work model after an initial on-site period depending on the team and project
Training & Support
- Structured training and support to help you succeed in the role
- 12 week nesting period for sales roles
- 2-week nesting period for customer care roles
- Supportive international working environment
Performance
Performance is tracked through key indicators including:
- First Contact Resolution (FCR)
- Customer Satisfaction (CSAT)
- Recaller Rate (RCR)
- Average Handling Time (AHT)
- Sales Results
- Retention Rate
Ready to Take the Next Step
My name is Margarita Kouneni and Im an International Core Recruiter at Cross Border Talents.
If this opportunity matches your experience and career goals dont wait book a meeting with me directly and lets discuss it!
During our call Ill explain the role answer your questions and walk you through the next steps.
Interested Book your meeting today and lets talk!
Employment Type : Full Time
Experience: years
Vacancy: 1