German Speaking Customer Support for Food Delivery Service Department

Mercier Consultancy Bulgaria is actively seeking a German Speaking Customer Support Agent to join our Food Delivery Service Department. In this integral role, you will be the first point of contact for our customers, providing exceptional support and assistance in German. You will handle inquiries related to food delivery services, troubleshoot issues, and ensure a seamless and enjoyable experience for our clients. If you have a passion for excellent customer service and a keen interest in the food industry, we would love to have you as part of our vibrant team!

Responsibilities

• Handle customer inquiries via phone, email, and chat in German efficiently and professionally.
• Provide information regarding food delivery services, menu options, and promotions.
• Resolve customer complaints and issues promptly while maintaining a positive attitude.
• Document customer interactions and feedback accurately for process improvement.
• Collaborate with delivery personnel and other departments to enhance the overall customer experience.
• Maintain up-to-date knowledge about the menu, promotions, and operational changes.
• Assist in analyzing customer feedback to identify improvement opportunities.

Requirements

Benefits