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German - Customer Support - Team leaderspeakit • Athens, Attica, GR
German - Customer Support - Team leader

German - Customer Support - Team leader

speakit • Athens, Attica, GR
30+ ημέρες πριν
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Περιγραφή θέσης

Are you an experienced Customer Support Team Leader who is looking to take the next step?

Does leading a support team within one of Europe’s fastest-growing companies sound like your next adventure? If so, then we’d love to chat!

What you'll be doing:

  • Leading by example and showing what customer-obsessed means. Our Customer Support-Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support.
  • Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
  • Getting stuff done

Requirements

  • Fluent in German, basic knowledge of English would be considered an asset; not required though
  • Previous experience at a similar role
  • Flexibility to work in shifts (no night shifts)
  • You are located in Athens or willing to relocate to Athens
  • EU Passport
  • Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority

Benefits

As the German Team Leader, you will get:

  • Competitive remuneration package
  • Hybrid model in Athens
  • Indefinite contract
  • Career development opportunities
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German - Customer Support - Team leader • Athens, Attica, GR

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