Receptionist

Role and general responsibilities (job objectives)

The Receptionist is an ambassador of a one team approach within Operations team, representing CBRE and Client brand. Providing high quality customer service and experiences creating a fun and safe place to work including office administration, health & safety activities and Ad hoc service requests.

Summary :

The receptionist's duties include greeting visitors, providing information, managing correspondence, and maintaining office cleanliness and appearance.

They ensure the delivery of quality services and provide technical support when required. They also handle event management, office moves, and manage lost and found items.

The receptionist serves as a liaison between clients and service providers and monitors the performance of suppliers. Additionally, they support the management of operational budgets, invoice processes, and contribute to revenue initiatives.

They also recommend and support changes to improve operations and customer experience. Depending on the site's size, scale, and location, they may undertake tasks from other roles.

Key Points :

• Receptionists manage visitors, provide information and handle correspondence.
• They ensure quality service delivery and provide technical support.
• They handle event management, office moves, and manage lost and found items.
• They liaise between clients and service providers and monitor supplier performance.
• They support operational budget management, invoice processes, and contribute to revenue initiatives.
• They recommend and support changes for operational and customer experience improvement.

Takeaways :

Receptionists play a crucial role in managing visitors, correspondence, and office appearance. They ensure quality service delivery and handle various tasks like event management and office moves.

They also manage supplier relationships and support financial processes. They actively look for ways to improve operations and customer experience.

Their versatility may require them to take on tasks from other roles.

Skills, experience, education, personal characteristics required :

• Customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.
• Demonstrates and encourages ownership of service and proactive behaviours in self and team.
• Consistently delivers exceptional customer experiences, building on flawless fundamentals. Engages in self development and seeks service improvements always putting safety first.

Embraces change initiatives in close collaboration with team members.

• Good People Management skills, prioritises team workload, whilst encouraging team development
• At least 1 year in a similar position
• Minimum High school diploma
• Fluency in written and spoken English and Greek language
• Strong interpersonal, written and verbal communication skills
• Very good PC knowledge in MS Office
• Basic financial awareness
• Maintains calm and a positive attitude under stressful circumstances.

CBRE GWS