At Paymentology, we are entering a critical phase of organisational maturity. As we scale globally, strengthen leadership capability, and introduce greater clarity across regions, we are looking for a senior People Business Partner who can operate at both strategic and hands-on levels.
Reporting directly to the Chief People Officer, you will act as a trusted partner to the Executive and senior leadership team while personally leading complex restructures, senior performance interventions, and organisational design initiatives. As part of a lean People team, you will balance enterprise-level thinking with direct execution.
You will shape the future of our People Partnering model — raising the bar on leadership effectiveness, organisational clarity, and disciplined workforce planning — while remaining close to the detail when complexity demands it.
This role requires gravitas, ownership, pace, and the confidence to lead from the front.
What you get to do::
Strategic Enterprise Partnering
- Act as a trusted thought partner to the Executive Team and senior leaders, translating business strategy into clear organisational and talent priorities.
- Proactively identify structural risks, capability gaps, and leadership challenges before they surface as performance issues
- Influence and constructively challenge senior stakeholders with clarity, confidence, and empathy.
- Embed structured, repeatable approaches to performance, accountability, and organisational clarity.
- Act as a balanced voice in leadership discussions — bringing both business outcomes and employee impact into decision-making
Building & Elevating the People Partnering Function
- Shape and evolve the People Partnering model, defining what “great partnering” looks like at Paymentology.
- Coach and develop People Advisors, building a commercially astute, high-performing BP capability.
- Create clarity between Business Partnering, People Operations, and Talent functions to maximise impact.
- Raise standards for pace, ownership, and quality of people decisions across the organisation.
Hands-On Leadership & Complex Case Ownership
- Personally lead high-complexity restructures, leadership transitions, and multi-jurisdiction employee relations matters.
- Drive senior-level performance interventions where direct execution is required.
- Balance strategic oversight with operational ownership — this role demands both.
- Operate confidently in ambiguity and fast-moving environments without over-engineering solutions.
Organisational Design & Workforce Strategy
- Partner with Finance and Talent Acquisition to drive disciplined headcount planning, capability mapping and succession planning.
- Lead organisational design initiatives that improve span of control, accountability, and leadership effectiveness.
- Provide executive-level insight into workforce composition, talent gaps and organisational health.
Performance & Leadership Effectiveness
- Strengthen leadership capability through coaching and constructive challenge.
- Ensure performance standards are consistent, calibrated, and aligned to business outcomes.
- Identify systemic performance patterns and intervene at structural, not just case, level.
- Embed Paymentology’s culture of accountability, collaboration, and belonging through leadership behaviours and standards.
What you can look forward to::
At Paymentology, it’s not just about building world-class payment technology, it’s about building a company where people feel they belong and their work truly matters. You’ll join a diverse, global team committed to making a meaningful impact through what we do. Whether collaborating across time zones or contributing to initiatives that support local communities, you’ll find purpose, growth, and flexibility in a supportive, forward-thinking environment.
Travel:
< 10%
- 10+ years of progressive People Business Partnering experience, including direct exposure to Executive-level stakeholders.
- Demonstrated executive presence and the ability to influence and challenge senior leaders credibly.
- Proven track record of shaping organisational design and leading complex transformation.
- Strong ownership mindset — comfortable being hands-on and leading complex matters directly.
- Clear appetite to build and develop others; leadership is viewed as an opportunity, not an obligation.
- Commercially astute and confident discussing headcount investment, efficiency, and business risk.
- Clear, concise communicator who distils complexity into actionable insight.
- Motivated to embed and build long-term impact — not just deliver short-term fixes.
- Comfortable operating in global, multi-jurisdiction environments.
This Role Is Not For You If…
- You are seeking a primarily operational HRBP role focused on case management and process execution.
- You prefer established playbooks over shaping structure and standards.
- You are hesitant to challenge senior stakeholders or influence at Executive Team level.
- You are looking for a narrow, country-specific remit rather than enterprise-wide impact.
- You prefer to delegate complex matters rather than personally leading them when required.
This role demands both strategic thinking and hands-on ownership in a lean, high-growth environment.