Feedback Handler

We are looking for

a dynamic candidate who excels at actively listening to and acting on clients' feedback. In this role, you will work towards the effective resolution of client complaints while fostering a culture of excellence and continuous improvement. As a Senior Feedback Handler, you are expected to take ownership of resolving client complaints with professionalism, empathy, and efficiency, ensuring outcomes that strengthen client relationships and align with LR's values. Collaborate with internal teams to analyze both positive and negative feedback, identify trends, and drive improvements that enhance our services to consistently meet or exceed client expectations. This role offers a unique opportunity to make a meaningful impact by shaping our client experience and driving positive change across the organization.

What we offer you

• The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
• Permanent Role - Full-Time
• A culture that develops its colleagues and promotes from within and many other additional benefits.

The role

What you bring

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About us

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.