Senior Reservations / Operations Officer

HETCO TOURS is looking to hire a Senior Reservations / Operations Officer for its Incoming department.

Job Description :

• Handling of reservations and operation procedures for groups of foreign travelers to Greece.
• Responsible to communicate with foreign agents and tour operators, and provide itineraries / costings / offers for group tours to Greece
• Responsible to communicate with suppliers like hotels, restaurants, coach companies, etc, to secure the necessary services for each group
• Responsible to follow up both with clients (agents / tour operators) and suppliers for all necessary arrangements for each group.
• Responsible to keep track of all necessary deadlines for confirmations / cancellations of services, as well as, payments from clients and to suppliers.
• Responsible to source necessary tour leaders, assistants, escorts, and guides according to each group’s itinerary
• Responsible to keep the company’s back-office system updated at all times for each file.
• Handling of emergency phone line (mobile number)
• Ability to monitor e-mails (in case of emergency) during non-office hours.

Position’s necessary requirements :

Position’s desired (but not necessary) requirements :