Back office-Operations Officer

Do you have previous experience in Back office?

Are you interested in working for a digital real estate platform?

ManpowerGroup Greece, on behalf of our client, an innovative digital real estate platform, is looking for a Back office-Operations Officer.

📌 Location : Athens

📍 Working Model : hybrid

🖋️You will be reporting to : Head of Operations

What you will do :

As a Back office-Operations Officer you will play a crucial role in assisting the platform's Relationship Managers with the implementation of customer service requests, acting as a coordinator between Relationship Managers and the network of expert collaborators assigned to perform tasks, ensuring the efficient and timely delivery of services.

More specifically :

• Coordinate the assignment of activities based on platform policies and guidelines, ensuring alignment with customer needs and priorities.
• Monitor SLAs for each activity and escalate any deviations or delays to relevant stakeholders for timely resolution.
• Review the final product of each activity before sharing it with Relationship Managers and customers, ensuring accuracy and quality standards are met.
• Follow up on planning, progress, and results, providing regular updates to Relationship Managers and customers as needed.
• Represent customers when required, ensuring their interests are protected and negotiating on their behalf if necessary.
• Take responsibility for property preparation before publication onto the platform, ensuring accurate and attractive listings that meet customer expectations.
• Maintain accurate records of all activities in the CRM system.

Requirements

Benefits

👥 Recruitment Process :

If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.

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