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DS Smith
Customer Service CoordinatorDS Smith • Thessaloniki, Central Macedonia, Greece
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Customer Service Coordinator

Customer Service Coordinator

DS Smith • Thessaloniki, Central Macedonia, Greece
11 days ago
Job description

Purpose of Role

Primary internal point of contact for a defined customer base working with and supporting internal and external teams to achieve business objectives and service goals.

Key tasks include handling day-to-day customer enquiries management of orders through the supply chain tooling origination recovery liaising with other departments/suppliers to meet customer requirements inventory/stock management and associated forecast analysis complaint reporting and pro-active resolutions to challenging situations.

The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.

Key Accountabilities& Responsibilities

  • Dealing with customers (monitoring orders requests queries and complaints)

  • Works closely with Sales Representatives to ensure customer satisfaction and problem-solving

  • Cooperation with other departments (accounting planning warehouses) in order to provide prompt service to the customer

  • Assist in Tenders preparation

  • Build relationships with customers through follow-up of services

  • Assist management in developing and reviewing the sales figures

  • Assist in customized and/or ad hoc reports.

Qualities/Attributes

  • Ability to demonstrate how our corporate values will be applied in the workplace: Caring Challenging Trusted Responsive and Tenacious.
  • Proven track record of performing at a high level in a fast paced customer service environment.
  • Working with Integrated Business Systems.

Skills

  • Microsoft Office
  • Working knowledge of SharePoint CRM
  • Problem-Solving Abilities
  • Strong verbal and written communication skills
  • Collaboration and the ability to work effectively within a team

Qualifications:

  • Educated to A level standard or equivalent
  • Evidence of continuous learning and development

We offer:

  • A competitive salary based on experience and skills
  • Excellent working environment
  • Private Health Coverage
  • Ticket restaurant
  • Work from the office with flexibility
  • Continuous Growth Opportunities
  • Learning Fridays
  • Wellbeing activities
  • Fresh Fruits Program

Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1

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Customer Service Coordinator • Thessaloniki, Central Macedonia, Greece