Operations Manager

Optimal, on behalf of an ultra-luxury hospitality destination, is seeking an Operations Manager, based in Mykonos.

Scope of Role

The Operations Manager will be responsible for overseeing the end-to-end operational performance of hospitality assets, ensuring efficiency, compliance with group standards, and delivery of high-quality guest experiences. The role involves close collaboration with senior management, internal corporate functions, and external partners, with accountability for people management, operational excellence, and cost control.

Key Responsibilities

• Oversee daily operations, ensuring alignment with group policies, service standards, and KPIs.
• Lead, develop, and manage on-site teams, including staffing, scheduling, training, and performance management.
• Coordinate pre-opening, opening, and seasonal closing activities.
• Ensure effective coordination across reservations, guest services, maintenance, and technical operations.
• Monitor health, safety, regulatory compliance, and risk management procedures.
• Control operational costs, support budgeting processes, and prepare operational reports.
• Manage guest experience, feedback, and complaint resolution in line with brand standards.
• Collaborate with Finance, HR, IT, Technical, and Procurement teams, as well as external suppliers.
• Identify operational improvements, service enhancements, and efficiency initiatives to support asset value creation.

Qualifications

• Bachelor’s degree in Hospitality, Tourism, Business Administration, or a related field.
• 6–7 years of leadership experience in ultra-luxury resort or private villas operations with exposure to personalized service standards.
• Strong leadership, organizational, and stakeholder management skills.
• Excellent command of Greek and English; additional languages are a plus.
• Solid knowledge of PMS systems, MS Office, and operational reporting tools.
• High professional standards, commercial mindset, and focus on operational excellence.

What the Company Offers

• A competitive remuneration package.
• The opportunity to work in the luxury hospitality sector.
• Long-term career and personal growth prospects within a well-established and evolving organization.

About Optimal

Since 2005, Optimal has provided unparalleled, bespoke HR services to large organizations and SMEs operating in the EMEA region. We pride ourselves on delivering a 360° business support platform to our clients through 6 service divisions:

• Talent Acquisition
• HR Strategy & Talent Development
• Learning & Development
• Workforce Management
• Recruiting
• Outplacement