French Team Leader

Are you a native French speaker? Do you demonstrate a proven record of leading, supervising & training French speaking teams with high efficiency? Have you seen yourself evolving throughout the years from agent to a top-tier customer service/sales leader? Do you consider yourself a patient leader, capable enough to upskill different personality types?

If that sounds like you, look no further cause this is your chance. Our client, is looking for a fantastic French speaking Team Leader to join them on this journey on their new premises in Thessaloniki.

As a French Team Leader you will be offered:

• A tempting monthly remuneration
• Relocation support to those residing outside of Thessaloniki
• Meal and transportation voucher
• Continuous career development opportunities
• Stable working schedule Monday - Friday

As a French Team Leader, your daily routine will include to:

• Communicate effectively & regularly with the teams, articulating different types of information & acting accordingly
• Solve problems, take over when needed & ensure the quality of the service
• Lead by example, actively contributing in the development of the advisors performance
• Constantly review & monitor the performance of all advisors, ensuring that the expectations are met, team spirit is kept & investigate when there is misconduct occurs implementing corrective actions
• Undertake formal quarterly performance reviews
• Provide clear direction & guidance to ensure consistent achievement of key performance metrics
• Work closely & provide/receive feedback from/by the Operations Manager, discuss any improvement areas
• Support & guide the newcomers by conducting on-the-job training in French

The qualifications for this French Team Leader role are:

• An excellent level of the French language
• A very good level of the English language
• PC literacy

• Evidence of effective interpersonal, coaching, & leadership skills
• Ability to showcase empathy & confidence towards different personalities
• Ability to inspire & support diverse working teams & cultures
• Service oriented & problem solving mindset

Minimum one (1) year of experience in a Contact Center environment is required.

Still here? Upload your CV by creating a profile through our website and our Randstad Multilingual Recruitment team in Greece will contact you right away giving you the chance to prove that you are the French Team Leader we are looking for!

Do you have some questions first? If so, don't hesitate to contact me, Lydia Petsa, at multilingual@randstad.gr or at +30 6941641439 and either myself or one of my colleagues will gladly be at your disposal!

Please note that for transparency & equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.