Purpose of Role
Primary internal point of contact for a defined customer base working with and supporting internal and external teams to achieve business objectives and service goals.
Key tasks include handling day-to-day customer enquiries management of orders through the supply chain tooling origination recovery liaising with other departments/suppliers to meet customer requirements inventory/stock management and associated forecast analysis complaint reporting and pro-active resolutions to challenging situations.
The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.
Key Accountabilities& Responsibilities
Dealing with customers (monitoring orders requests queries and complaints)
Works closely with Sales Representatives to ensure customer satisfaction and problem-solving
Cooperation with other departments (accounting planning warehouses) in order to provide prompt service to the customer
Assist in Tenders preparation
Build relationships with customers through follow-up of services
Assist management in developing and reviewing the sales figures
Assist in customized and/or ad hoc reports.
Qualities/Attributes
Skills
Qualifications:
We offer:
Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
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