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Jobs in Αθηνα, αθηνα, αττικη

Last updated: 1 day ago
Dutch speaking Quality Analyst - Athens, Greece

Dutch speaking Quality Analyst - Athens, Greece

FoundeverAthens, Athe, GR
Foundever™ is a global leader in the customer experience (CX) industry.With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digit...Show moreLast updated: 1 day ago
SOC Analyst (Greece)

SOC Analyst (Greece)

HKTAthens I, GR
Full-time
PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combin...Show moreLast updated: 30+ days ago
Join our Nordic Content Moderator Team in Vibrant Athens!

Join our Nordic Content Moderator Team in Vibrant Athens!

Work InternationalAthens
Quick Apply
Imagine working in a city that offers year-round sunshine, vibrant culture, and mouthwatering Greek cuisine.Mediterranean lifestyle in one of the world’s most stunning locations.Don’t miss your cha...Show moreLast updated: 30+ days ago
Presales Engineer

Presales Engineer

ICAP GROUPAthens
ICAP Executive Search & Selection.ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. Senior to Middle Level Executives across all sectors.ICAP Executive Searc...Show moreLast updated: 30+ days ago
Πωλητής / τρια Καταστήματος

Πωλητής / τρια Καταστήματος

PolihomeΑθήνα
Ζητείται Πωλητής / τρια για τη στελέχωση φυσικού καταστήματος, που δραστηριοποιείτε κυρίως στο χώρο του επίπλου.Η θέση αφορά την πλήρη εξυπηρέτηση του πελάτη που ενδιαφέρεται για τα προϊόντα του κατα...Show moreLast updated: 30+ days ago
Associate lawyer / Real Estate Law / Athens

Associate lawyer / Real Estate Law / Athens

James WoodmanAthens, Greece
€30,000.00–€40,000.00 yearly
Permanent
Handle a variety of real estate matters, including acquisitions, dispositions, leasing, and financing.Conduct legal research and provide insightful analysis to support client needs.Draft and review...Show moreLast updated: 30+ days ago
Clinical Supply Chain Manager (home-based)

Clinical Supply Chain Manager (home-based)

IQVIAAthens, Greece
Full-time
The Clinical Supply Chain Manager is responsible for managing the strategic planning and execution of a program of assigned clinical supply chain projects. The Clinical Supply Chain Manager will sup...Show moreLast updated: 30+ days ago
Senior Full-Stack Engineer (Moosend)

Senior Full-Stack Engineer (Moosend)

SitecoreAthens, Greece
Sitecore’s mission is to provide cutting-edge DXP solutions that enable the world’s greatest brands to craft truly unforgettable experiences for their customers. A Sitecore brings content, commerce,...Show moreLast updated: 30+ days ago
German speaking opportunities on Sales in Greece - Relocation support

German speaking opportunities on Sales in Greece - Relocation support

TeleperformanceAthens, Greece
Full-time
Quick Apply
Do you speak German fluently and have excellent communication skills?.Available positions in Customer Service, Tech Support and Sales await you in Greece!. Microsoft, Canon, Netflix, Volkswagen, and...Show moreLast updated: 30+ days ago
Customer Marketing Manager, Reserve & Luxury

Customer Marketing Manager, Reserve & Luxury

DiageoAthens, Greece
Full-time
Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness.Our purpose – Celebr...Show moreLast updated: 30+ days ago
  • Promoted
Group Leader Technical Services

Group Leader Technical Services

CAEAthens
Full-time
Group Leader Technical Services.The incumbent will be responsible to meet “Performance Based Accountability” Key Performance Indicators (KPI) that are directly related to CAE revenues and profits f...Show moreLast updated: 30+ days ago
Senior Manager M&A

Senior Manager M&A

Mondelēz InternationalBusiness Office, Athens, Greece
Full-time
The Digital Experiences Tower organization has responsibility for leading the M&A activity for the MondelezDigital Services group (MDS). Mondelēz has identified M&A as a key growth strategy to achie...Show moreLast updated: 30+ days ago
Internal Audit & Internal Controls Senior Consultant

Internal Audit & Internal Controls Senior Consultant

EYAthens, GR
We are currently seeking highly motivated people, experienced in Internal Audit & Internal Controls to join our Enterprise Risk team of EY Greece Consulting Services, which is a leading provider of...Show moreLast updated: 30+ days ago
Υπάλληλος Αποθήκης | Διαχείριση Παραγγελιών Πελατών | Κατάστημα Βασ.Σοφίας

Υπάλληλος Αποθήκης | Διαχείριση Παραγγελιών Πελατών | Κατάστημα Βασ.Σοφίας

Leroy MerlinAthina, Greece
Ψάχνεις για μια εταιρεία όπου μπορείς να παίρνεις πρωτοβουλίες, ρίσκα και να διαθέτεις αυτονομία;.Η LEROY MERLIN είναι μέλος του γαλλικού Ομίλου Adeο (900 καταστήματα και 150.Leaders σε 13 χώρες πα...Show moreLast updated: 30+ days ago
Klantenservice Verkoopmedewerker in Griekenland (Nederlands Sprekend)

Klantenservice Verkoopmedewerker in Griekenland (Nederlands Sprekend)

Blu SelectionAthens
€15,400.00 yearly
Ben jij een Klantenservice Verkoopmedewerker en op zoek naar nieuwe kansen in Griekenland of zou je eventueel willen verhuizen naar Athene? In deze functie sta je in nauw contact met B2B-klanten, k...Show moreLast updated: 30+ days ago
NP, Emergency Medicine

NP, Emergency Medicine

OhioHealth OBleness HospitalAthens
Need help? Please contact your recruiter© Copyright 4Powered by LaborEdge | All Rights Reserved.Show moreLast updated: 30+ days ago
Scrum Master

Scrum Master

AccentureAthens
Full-time
ARE YOU READY to join the biggest agile practice in Greece?.Join us to help the largest organizations in Greece achieving greater agility to accelerate business change. We introduce Lean and Agile p...Show moreLast updated: 30+ days ago
Υπάλληλος Supermarket (Αργοστόλι)

Υπάλληλος Supermarket (Αργοστόλι)

Mass Recruitmentatenas grecia
Ημερομηνία ανάρτησης αγγελίας : .Εξυπηρέτηση των πελατών στο χώρο ευθύνης του / της (πάγκοι εξυπηρέτησης) του καταστήματος. Ανεφοδιασμός από τον χώρο των ψυγείων / αποθηκών.Συμμετοχή στο συντονισμό των π...Show moreLast updated: 30+ days ago
Experienced SAP PP / PM / QM Consultants

Experienced SAP PP / PM / QM Consultants

DeloitteAthens
Experienced SAP PP / PM / QM Consultants.We are currently looking for enthusiastic .Enterprise Technology and Performance team in Athens. Deloitte is the first ranked consulting company delivering busin...Show moreLast updated: 30+ days ago
Recruitment Consultant

Recruitment Consultant

GuidepointAthina, Αττικη, Greece
Join Guidepoint's Global Talent Acquisition Team.Guidepoint’s Talent Acquisition team is an integral part of a company that prides itself on identifying the most qualified person for the job.By uti...Show moreLast updated: 30+ days ago
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Dutch speaking Quality Analyst - Athens, Greece

Dutch speaking Quality Analyst - Athens, Greece

FoundeverAthens, Athe, GR
1 day ago
Job description

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

We are looking for a talented and accomplished Dutch speaking Quality Analyst to enhance the competencies of individual employee’s coaching programs and be responsible for monitoring procedures and identifying improvements or non-conformity issues.

As a Quality Analyst  your daily responsibilities will include :

  • Monitoring CSR’s performance on a daily basis, by taping, listening to, reviewing and evaluating calls
  • Providing appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills)
  • Attending and participating in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring
  • Reporting script problems or questions to appropriate areas
  • Assisting clients in monitoring specific programs as needed
  • Communicating with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals
  • Making monthly call monitoring plan and executing this plan. Keeping track of what has been achieved
  • Providing relevant information for Monthly Quality Report
  • Providing feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained
  • Acting at least half a day per week as CSR to keep up experience
  • Participating in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs

To succeed in the role, you will need to have :

  • Native or proficient level in Dutch ( C2  mandatory)
  • Good level of English (at least B2 ) both verbal and written
  • Ability to give constructive feedback to CSRs which lead to performance improvement
  • Excellent verbal and written communication skills
  • Logical and objective approach to call assessment
  • Effective time management
  • Ability to organize and prioritize, set priorities and multi-task
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate or willing to relocate to historic Athens, Greece (office based position)
  • Experience

  • At least 3 months of Call Center experience is required
  • Go further with Foundever™

    What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Very competitive wages and stability
  • Fully paid training
  • Permanent contract
  • Private healthcare
  • Continuous learning / development opportunities
  • Competitive career opportunities
  • A safe, friendly, diverse, supporting and technological company
  • International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
  • EverBetter wellness program (Fitness room in our premises & Personal Trainer)
  • Apply Today!

    At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.

    As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.

    We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

    Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

    Follow us.